General Information
- Full payment will be charged automatically when you book your accommodations.
- It is your responsibility to bring the necessary gear for your stay. A packing list will be included with your booking confirmation, but you can view it here in advance.
- It is your responsibility to travel light, preferably using backpacks to carry your belongings. Each accommodation is located a certain walking distance from the parking lot, and we do not offer a luggage transport service. We will lend you carts or sleds, but they can be heavy and difficult to pull if you overload them.
- Out of respect for us and for other guests, we ask that you do not smoke inside the accommodations, that you wash and put away your dishes, and that you leave the accommodation as clean as you found it upon arrival. Otherwise, you may be charged a $50 fine.
- In the interest of environmental responsibility, we ask that you bring your trash back with you and sort it into the various bins provided at the front desk. We therefore recommend that you bring as little packaging as possible to make waste management easier. You can find out how to sort your trash here.
- If you arrive at night, be sure to bring a headlamp or flashlight, as the trails are not lit.
Reservation Changes and Cancellations
You can modify your reservation free of charge up to 14 days before the reservation date (arrival date). If you cancel your reservation within this same timeframe, we will refund the full amount, minus credit card and processing fees (5%).
For any changes or cancellations made less than 14 days before the reservation date, the full amount—100% of the reservation total—is non-refundable. However, if we are able to re-rent the accommodation you had reserved, we will refund the full amount minus credit card and administrative fees (5%).
Force Majeure Policy
A guest affected by an event covered by the force majeure policy may cancel the reservation and receive a refund minus a 5% credit card and administrative fee.
Covered Situations
Changes to or restrictions on government travel requirements.
Local or national emergencies, epidemics, pandemics, and public health emergencies declared by the authorities.
Acts of war and other conflicts.
Natural disasters (excluding common weather conditions, such as power outages lasting less than 24 hours, snowstorms, and floods).
Situations Not Covered
Any situation not mentioned herein is not covered. Examples of situations for which the policy does not allow for cancellation:
Unexpected illness, medical condition, or injury
Legal or work obligations.
Recommendations made to travelers or other government advisories (that do not prohibit travel).
Weather conditions such as heat waves, freezing rain, or snow, other than natural disasters declared by the Quebec government.